Need a hand?Write to us.
The usual fixes are below. For anything else, one email reaches us.
What to put in your message
- Whether you use a Mac or Windows, and which version of the system.
- What you did, what you expected, and what happened instead.
- A screenshot or a short screen recording, if it shows the problem.
- The email address you bought with, if your question is about your key.
Common fixes
I can’t hear the bird
Its chirps are off until you switch them on. Open Settings… and turn on Sounds.
The bird is in the way of a click
It shouldn’t be: clicks pass straight through it to whatever is underneath. To move it, press on the bird and drag it somewhere else, or choose Hide pet for a while.
It asks for my key again
The key is kept on each computer, so a new computer, or a fresh install, asks for it once more. Open your receipt email, copy the whole key, all of it, and paste it into the window. It is checked on your computer and never goes online.
To see which name a copy is licensed to, open Settings… and choose Show beside Licence.
Payments go to Polar, everything else to us
Polar sells Deskiee on our behalf, so it handles payments, receipts and sales tax. For any of those, contact Polar at polar.sh. For a refund, email us with the order number from your receipt.
For anything about the app itself, write to support@deskiee.com. See also refunds and the FAQ.
